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  • Emergency :

    911

  • Suicide/crisis :

    988

  • EAP support call/text (Text only available in English) :

    877-275-6226

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Welcome to the Managers resource page for YNHHS!

First, let’s acknowledge that managing people with the countless human concerns they bring to work can be challenging at times.  At any point in time, some of our employees may be dealing with serious issues such as, depression, substance abuse, family troubles, divorce, domestic violence and suicide.  And there are some not-so-serious issues that can also impact our workplace that you can be supportive of and assist the employee to overcome.

Consultation:

So be aware that you may call the Employee and Family Resource (EFR) number yourself for consultation to help you think through your options in managing a difficult employee situation: 877-275-6226, option 3. It’s totally confidential and you will speak to an experienced EAP workplace consultant. Their job is to make your job easier.
 

Referral:

You can always refer an employee to the EFR.  Click here for a chart that shows the progression from an Informal Referral to a Formal Referral to a Mandatory Referral. The goal is to motivate an employee who could benefit from some objective, professional help as early as possible. Here are some key points to tell employees whenever you make a referral:

  • The EFR is totally confidential, YNHHS gets no names or any information from Carelon Behavioral Health, our external EFR/EAP provider.
  • Services are free. 
  • Up to six sessions are provided per problem, per year.
  • Family household members may use the EFR.
  • All employees regardless of status may use the EFR.
  • Click here for an EFR brochure. 

Training:

Maybe you would like some training for your team on stress, change, interpersonal conflict or work-life balance. This does not take the place of what the Institute for Excellence (IFE) can offer so check with them first.  Click here for a catalog of offerings from the EFR


Critical Incident Response (CIR):

When a traumatic or critical event occurs, as a manager you may call the EFR for fast, professional, onsite counseling and debriefing. When should you call for assistance? Anytime, day or night, the EFR toll-free number is answered 24/7/365. Basically any event that is emotionally overwhelming can qualify for assistance  Click here for some questions to ask yourself. If you’re not sure, just call for a consultation.

Stress, Resilience and Mindfulness Resources:

Our internal EFR staff offers a variety of services to help employees, contact Bud Wassell, bud.wassell@ynhh.org or Vivien Bergl, vivien.bergl@ynhh.org or Gail Cole, gail.cole@ynhh.org:

  • Webinars for departments and teams upon request on topics such as Stress Relief, Mindfulness, Self-care, Gratitude and Resilience.
  • Stress Breaks offered at team meetings, which give an overview of EFR and Wellbeing services and a quick relaxation exercise.
  • Mindfulness-related courses open to all employees offered several times a year.
  • EFR workshops qualify for Know Your Numbers credits.
  • Take 10 Live Phone Meditations: Mon, Wed and Fri at Noon, Tues and Thurs at 2 PM
    • Call 888-398-2342, access code 3862125
    • Meditations last 10 minutes
    • Find a quiet place to listen, relax and refresh!
  • Over 30 guided meditations of varying types and lengths may be found on  Meditation Recordings - Yale New Haven Health System EAP | Carelon 
  • eM Life – a free app with 24/7 access to live and on-demand mindfulness programs covering everything from managing anxiety to chronic conditions.Sign up for eM Life to get started today. for an EFR brochure. 

Employee Awareness:

As a leader, we recommend that you periodically remind your employees of all the EFR services at team meetings. See the key bullet points above.

  • Post EFR information in your break areas or via email distributions.
  • Forward information about upcoming EFR workshops and events.
  • Invite one of our EFR staff below to your team meetings to give an overview of our services.
  • Visit Thrive > My Wellbeing for more information: THRIVE at YNHHS - My Wellbeing for an EFR brochure. 

For more information or for an internal consultation contact:

  • Bud Wassell, Coordinator of the EFR for YNHHS: bud.wassell@ynhh.org
  • Vivien Bergl, EFR Consultant: Vivien.bergl@ynhh.org
  • Gail Cole, Supervisor, Wellbeing Programs: Gail.cole@ynhh.org

For more information or for an internal consultation contact Bud Wassell, Coordinator of the EFR for YNHHS: 203-688-2280 or bud.wassell@ynhh.org. He will help to link your needs with the services that Carelon Behavioral Health offers, to ensure quality services are delivered and to troubleshoot issues if they arise. Bud is also available to come to department meetings to give an overview of the EFR and encourage utilization. He also has a special interest in mindfulness and stress reduction for direct caregivers and all YNHHS employees.